Withdrawal Policy

1.1 Withdrawal

1.1.1. You may Withdraw all or any part of the Withdrawable Balance to Your Bank Account, which will be processed by means of an electronic bank-to-bank transfer or such other mode as per your stated preferences and in accordance with Applicable Laws.

1.1.2. You may also choose to transfer a part of Your Withdrawable Balance to the Game Balance Segment and avail Discount Credits in accordance with the ongoing promotional offers (such as Superboost or such other nomenclature as may be determined by Romilaswal) being run on the Platform. The percentage of Your Withdrawable Balance that can be transferred to the Game Balance Segment shall be determined solely by Romilaswal in its discretion and shall be made available to You in the information panel as an option to avail such offer.

1.1.3. At the time of initiating a Withdrawal Request, You are required to provide Us with the details of the Bank Account to which the funds are to be credited, and such Bank Account must belong to You.

1.1.4. A Withdrawal Request will be accepted by Us subject to adequate KYC verifications, alignment with the deposit method, and/or security reviews by Our automated systems and risk management team. You agree that all Withdrawals You make are governed by the following conditions:

1. You shall be allowed to place a Withdrawal Request only once a day.
2. You can Withdraw all or any part of Your Withdrawable Balance, subject to the levy of applicable processing fee (depending on the Withdrawal method), and applicable withholding withdrawal fee, which shall be a discretionary fee charged by Romilaswal for facilitating Withdrawal on the Platform, inclusive of taxes (“Withdrawal Fee”). The amount of Withdrawal Fee may vary depending on the mode of Withdrawal or such other parameters as may be determined by Romilaswal and is subject to change from time to time. The amount of Withdrawal Fee applicable on Your Withdrawal shall be communicated to You at the time You place the Withdrawal request and Romilaswal will issue a GST-compliant invoice to You which shall be available for You to download on the Platform from the Wallet section.
3. You may Withdraw a minimum of INR 25.00 (Indian Rupees Twenty-Five only), and a maximum of INR 2,00,000.00 (Indian Rupees Two Lakh only). When Withdrawing funds, payment will be made to You either by electronic wire transfer, or any other manner in accordance with Your stated preferences and Applicable Laws. We also reserve the right to disburse the amount to the financial instrument/mode used to add cash to Your Deposit Balance Segment. The foregoing limits on withdrawal may be changed or modified by Us from time to time.
4. Withdrawal Requests shall, subject to Withdrawal restrictions specified in these Terms and the Platform, be processed post Your KYC verification. We may ask You for KYC documents at any stage to verify Your address and identity.
5. Discount Credits are non-monetary in nature and are not Withdrawable and are subject to the terms and conditions applicable to their grant and these Terms.

1.1.5. We will attempt to process Your Withdrawal Request in a timely manner, but there may be delays due to the time required for the KYC verification, security checks, and other processes involved in completing the Withdrawal transaction. We shall not be liable to pay any form of compensation to You for the reason of such delays in processing Withdrawal Requests and remitting payments.